My Contact Details

Name: Helen Allen

Phone Number: +44 (0)7774 883084

E-mail: helen@sereneoakcounselling.com

Website: www.sereneoakcounselling.co.uk

Date: 13th July 2024

The Type of Personal Information I Collect

I currently collect and process the following information:

From my contact form - Personal identifiers, contacts and characteristics (for example, name and contact details)

How I Get The Personal Information and Why I Have it

All personal information I process is provided to me directly by you via the ‘Contact’ form, or via an electronic transmission to me. This information is for internal business use only and I promise to not share this with any 3rd party without your explicit consent.

I use the information that you have given me in order to deliver a fast response to any queries you have.

All information entered into the ‘Contact’ form is sent to helen@sereneoakcounselling.com or office@sereneoakcounselling.com.

I use “Google Analytics” as a service to collate our traffic data anonymously.

While I can see the activity of unique users on my site, I cannot connect this with any identifying information beyond the operating system and browser name of the user.

Under the General Data Protection Regulation (GDPR), I process this information under the lawful basis of your consent, given by submitting your information into my contact form. You have the right to withdraw your consent at any time. You can do this by contacting helen@sereneoakcounselling.com.

How I store your personal information

I retain the information supplied from the ‘Contact’ form for internal business purposes.

Your Data Protection Rights

Under data protection law, you have rights including:

·         Your right of access - You have the right to ask me for copies of your personal information.

·         Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

·         Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.

·         Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.

·         Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

·         Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

·         You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact us at helen@sereneoakcounselling.com if you wish to make a request.

Further Information

If you have any concerns about my use of your personal information, you can raise these with me at helen@sereneoakcounselling.com.

You can also contact the ICO if you are unhappy with how I have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk